ARA Chocolate Bar Box

🍫 Return and Refund Policy

At ARA Dessert Restaurant, we work to ensure your chocolates arrive fresh and high-quality. Because chocolate is a food product sensitive to temperature variations and handling during transport, our policy follows specific criteria described below.

Because we work with a handcrafted product that is sensitive to temperature, we have created a transparent policy so that you can buy with confidence and peace of mind.

💛 Right of Withdrawal (7 days)

According to the Consumer Protection Code, you can request a return within 7 calendar days of receiving the product .

In order for us to accept the return, the product must:

• To be sealed and show no signs of use.

• To be in perfect storage conditions.

• To be returned in the original packaging.

Once the product is returned and inspected, we will process the refund according to the original payment method.

☀️ About melted or broken chocolate

Chocolate is a delicate food and can react to temperature variations and handling during transport.

We use appropriate packaging to protect your order as much as possible. However, external factors such as:

• High temperatures

• Shipping time

• Handling by the carrier

They can cause melting or minor breaks , situations that are unfortunately beyond our control.

Therefore, we cannot be held responsible for physical alterations caused by transportation.

💡 Tip: We recommend tracking your order and ensuring someone is available to receive it quickly.

Important: Even if the chocolate arrives slightly melted or with small cracks, it is still safe to eat, preserving its flavor and quality.

📦 Product different from what was ordered

If we send you something different from what you ordered, don't worry — we'll take care of it!

Please contact us within 48 hours of receiving the item by sending:

• Order number

• Photos of the product received

We will either resend the correct item or provide a full refund.

🔎 Quality issues

If you identify any alteration that compromises the quality of the product (such as an incorrect expiration date or a characteristic outside the standard), please contact us within 48 hours with photos and your order number.

After analysis, we will provide:

• Free reshipment
  or

• Full refund

💳 How does the refund process work?

The refund is processed according to the original payment method:

• Credit card: refund on your statement (processing time determined by the card issuer)

• PIX or Boleto: deposit within 10 business days.

• Other means: as per the operator.

🚚 About return shipping

• If the error is ours or there is a proven defect: we will cover the shipping costs.

• In case of buyer's remorse: the return shipping costs are the customer's responsibility.

🤎 We're here for you

If you need help, our team is ready to assist you:

📧 restaurantedesobremesas@gmail.com
📱 (11) 93941-0971
🕒 Monday to Saturday from 12:00 to 19:00

🚚 Shipping Policy

After payment confirmation , your order will be prepared and shipped within 2 business days .

📌 Saturdays, Sundays, and holidays are not considered business days.
📌 The timeframe begins after payment approval.

Once the shipment is made, you will receive a tracking code to follow the delivery.

Delivery time varies depending on the region and shipping method chosen, and will be indicated at the time of purchase.

We recommend paying close attention when filling out the address. In case of error, absence of the recipient, or incomplete data, a new shipping fee may be charged for resending.

If you have any questions, please contact us through our customer service channels.